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Privacy policy

Privacy Policy

Last Updated: 31st January, 2025

This Privacy Policy explains how Pulse Link ("we," "us," or "our") collects, uses, stores, and shares your personal information through our system, including the Pulse Link mobile application ("App"), website (https://pulselink.com.au), and related services.

1. Scope and Consent

1.1 Applicability

This policy covers all personal and sensitive information collected through:

  • Pulse Link mobile application
  • Pulse Link website
  • Pulse Link smart wearable devices
  • Related services and features

1.2 Your Consent

By using Pulse Link services, you agree to the collection and use of information as described in this policy. If you do not agree with these terms, please do not use our services.

2. Information We Collect

2.1 Information You Provide

  • Personal details (name, email address, phone number)
  • Account credentials
  • User preferences and settings
  • Caregiver contact information (when authorized)

2.2 Wellness and Activity Data

When using our smart watch, we collect:

  • Activity metrics (step count, movement patterns)
  • Sleep tracking data
  • Wellness trends and patterns
  • Routine change notifications

2.3 Automatically Collected Information

  • Device information (IP address, model, operating system)
  • Usage data (app interactions, session duration)
  • Analytics data (via cookies, beacons, tracking technologies)

3. How We Use Your Information

3.1 Primary Uses

  • Providing and improving our services
  • Enabling wellness tracking features
  • Processing caregiver notifications
  • Personalizing user experience
  • Ensuring service reliability and security

3.2 Health and Wellness Disclaimer

As detailed in our Terms of Service (Sections 17 and 18), Pulse Link is designed for general wellness tracking only and is not a medical device. Data collected should not be used for medical diagnosis or treatment decisions.

4. Information Sharing

We do not sell your personal information. We may share data with:

  • Authorized caregivers (with your consent)
  • Service providers (for hosting, analytics, support)
  • Legal authorities (when required by law)

All third parties must adhere to our privacy and security standards.

5. Data Security and Storage

5.1 Security Measures

  • Data encryption in transit and at rest
  • Strict access controls
  • Regular security audits
  • Continuous monitoring

5.2 Data Retention

We retain data only as long as necessary for:

  • Service provision
  • Legal compliance
  • Account maintenance Users may request data deletion at any time.

6. Your Rights and Choices

You can:

  • Update personal information
  • Modify privacy settings
  • Control caregiver access
  • Opt out of marketing communications
  • Request data deletion

7. Age Restrictions

Pulse Link services are for users 16 and older. Users under 16 require parental/guardian consent.

8. International Data Transfers

While we operate in Australia, data may be stored on secure international servers, adhering to applicable privacy laws and regulations.

9. Data Breaches

In case of a data breach, we will:

  • Investigate the incident
  • Notify affected users
  • Alert relevant authorities
  • Take preventive measures

10. Changes to This Policy

We may update this policy periodically. Changes will be communicated via:

  • Email notifications
  • App notifications
  • Website updates

11. Contact Information

For privacy-related inquiries:

  • Phone: +61 1300 309 032
  • Email: support@pulselink.com.au
  • Address: 173 The Boulevard, Ivanhoe East, Victoria 3079, Australia

For unresolved complaints, contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

This policy should be read in conjunction with our Terms of Service, particularly regarding health and wellness data usage limitations.