Shipping policy

Delivery Information

• Free Shipping: All orders within Australia
• Order Cut-off: 1:00 PM AWST (orders received after this time process the next business day)
• Processing Time: 0-1 business days (Monday - Friday)
• Transit Time: 1 - 2 business days within Australia
• Total Delivery: 1 - 3 business days (processing + transit)

Shipping Coverage

• Currently shipping within Australia only
• International shipping not available
• P.O. Box delivery available (standard shipping only, express not available)

Order Tracking

You will receive:

• Order confirmation email upon purchase
• Shipping confirmation email with tracking number when dispatched
• Tracking number activation within 24 hours of dispatch

Pre-Order Shipping

For pre-order items:

• Products ship once stock becomes available
• You'll receive confirmation near delivery date
• We'll verify shipping address before dispatch
• Early bird pricing may be available
• Custom manufacturing timelines apply

Delivery Exceptions

• No weekend or public holiday deliveries (unless arranged by courier)
• Delivery times may be affected by:
  • Natural disasters
  • Public holidays
  • Carrier delays
  • Other unforeseen circumstances

Lost or Damaged Packages

If your package is lost or damaged during transit:

• Contact us immediately at support@pulselink.com.au
• We'll assist with claim filing
• Provide any required documentation promptly

Contact Information
Phone: +61 1300 309 032
Email: support@pulselink.com.au
Address: 5/126-130 Bannister Road, Canning Vale, 6155, WA, Australia.