Return & Refund Policy

At Pulse Link, we want you to be completely satisfied with your purchase. This policy outlines our procedures for returns, refunds, and exchanges.

Return Period

We offer a 60-day return period for all eligible products. This means you have 60 days from the date of delivery to initiate a return request. To be eligible for a return, your item must be:

• In the same condition as received
• In its original packaging
• With all tags attached
• Accompanied by proof of purchase

How to Initiate a Return

1. Contact our customer service team:
   • Email: support@pulselink.com.au
   • Phone: +61 1300 309 032
   • Address: 5/126-130 Bannister Road, Canning Vale, 6155, WA, Australia.
2. Once your return request is approved, we will provide shipping instructions and a return address.

Types of Returns

Change of Mind Returns

• Subject to a 25% restocking fee
• Customer is responsible for return shipping costs
• Includes returns due to:
  • Subjective performance expectations
  • Declined technical support assistance
  • General dissatisfaction with the product

Warranty Returns & Replacements

• No restocking fee applies
• Return shipping label provided at no cost
• Covers manufacturing defects and malfunctions
• Valid within the warranty period specified at purchase

Damaged or Incorrect Items

• Inspect your order immediately upon receipt
• Contact us within 48 hours if items are damaged or incorrect
• Provide photos of damaged items when requested
• No restocking fee applies
• Return shipping provided at no cost

Important Notes

• All returns must be authorised before shipping
• Unauthorised returns will not be accepted
• Gift cards are non-returnable
• Refunds will be processed within 7 business days of receiving the returned item
• Refunds will be issued to the original payment method

Pre-Order Refunds

• Available minus any third-party transaction fees
• Require proof of purchase
• Must be requested via email to support@pulselink.com.au

Health and Safety Considerations

As outlined in our Terms of Service, Pulse Link devices are designed for general wellness tracking only. If you're returning a product due to health-related concerns, please consult with your healthcare provider and inform our customer service team when initiating the return.

Exchanges

We recommend returning the original item and placing a new order for the desired product, as this ensures the fastest processing time.

Contact Information

For any questions about returns or refunds, please contact us:

• Phone: +61 1300 309 032
• Email: support@pulselink.com.au
• Address: 5/126-130 Bannister Road, Canning Vale, 6155, WA, Australia.

This policy is subject to change without notice. The current version of this policy is always available on our website.